Refund | Cancellation

We follow a strict but fair 5-day return policy. Please read carefully before placing an order.

✅ Eligibility for Return / Refund

A return or refund will be approved only if:

• The return request is raised within 5 days of product delivery
• A clear unedited video proof is shared showing:
  • Outer packaging
  • Inner packaging
  • Product clearly visible
• The video must be recorded while opening the parcel for the first time

📌 Refund / Resend Will Be Issued ONLY In These Cases

1️⃣ Wrong Product / Size / Style Received

• Video proof is mandatory
  
• You may choose:
  
  • Free replacement (delivery: 5–9 business days), OR
    
  • Full refund to the original payment method
    

2️⃣ Damaged Product Received

• Damage must be clearly visible in the opening video
  
• You may choose:
  
  • Free replacement (delivery: 5–9 business days), OR
    
  • Full refund to the original payment method
    

3️⃣ Order Lost in Transit

• If confirmed lost by courier partner
  
• You may choose:
  
  • Free replacement, OR
    
  • Full refund
    

⏳ Delayed Orders

• If delivery is delayed beyond 15 business days due to reasons beyond our control (postal delay, logistics issues, etc.):
  
  • A compensation store credit will be issued as a coupon code
    
  • Cash refunds will NOT be provided for delays
    

❌ Non-Returnable / Non-Refundable Cases

We do NOT accept returns or refunds if:

• Request is made after 5 days of delivery
• No video proof is provided
  
• Video is edited, cut, or unclear
  
• Customer ordered the wrong product/size themselves
  
• Minor color difference due to lighting or screen resolution
  
• Product is returned due to:
  
  • Incorrect address
    
  • Consignee not available
    
  • Refusal to accept delivery
    

📦 In such cases, reshipping charges must be paid by the customer.

🚫 Cancellation Policy

• Orders cannot be cancelled once shipped
  
• Cancellation requests before shipping may be accepted at our discretion